Shipping Policy

Shipping Policy – Dailyclo

At Dailyclo, we aim to provide a smooth and transparent shipping experience for all our customers. Below, you will find all the details about our shipping process.

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1. Shipping Area

• Countries: We currently ship exclusively to the United Kingdom.

• Future Expansion: We are exploring options to expand our shipping areas in the future.

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2. Shipping Costs

• Within the United Kingdom: Free shipping on all orders.

• No Hidden Fees: All costs are clearly stated at checkout.

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3. Order Processing Time

• Processing Time: Orders are processed within 1-2 business days (Monday to Friday).

• Order Cutoff Time: 18:00 PM (GMT) Greenwich Mean Time (London). 

• Weekend Orders: Orders placed over the weekend will be processed on the next business day.

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4. Delivery Time

• Estimated Delivery Time: 4-6 business days.

• Shipping Days: Shipments take place from Monday to Friday.

• Note: Delivery times are estimates and may vary due to external factors such as weather conditions or logistical delays.

• Total Delivery Time: Expect a total delivery time of 5-8 business days to receive your order.

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5. Shipping Process

• Reliable Couriers: We ship via DHL and FedEx

• Insured Shipments: All shipments are insured. Contact our customer service for assistance in case of loss or damage during transport.

• Sustainable Packaging: We strive to use environmentally friendly packaging materials to reduce our ecological footprint.

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6. Track & Trace

• Tracking Information: After your purchase, you will receive an email with tracking details, including the carrier's name and tracking number.

• Track Your Order: You can track your order through our website. Enter your tracking number in our tracking portal to check the status.

• Questions? Our customer service is ready to help with any questions about tracking your order. Click here to visit our contact page or email us at support@dailyclo.com.

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7. Missing Items

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@dailyclo.com.

• Resolution: We will investigate the issue and either send a replacement item or offer a refund.

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8. Return Policy

• Return Period: Returns must be reported and shipped within 30 days of receipt.

• Processing Time: Once we receive and inspect your return, we will process the refund within 10 business days. You will receive a confirmation email.

• Refund Conditions: Refunds will be approved if the product is unused, undamaged, and in its original packaging. Defective or incorrectly delivered products will be reimbursed after inspection.

• Refund Period: After approval, the refund will be processed within 10 business days through the original payment method.

• Return Costs: Return shipping costs for all products are fully covered by Dailyclo. See section 7 in the return policy for exceptions.

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9. Restocking Fee

• No Restocking Fee: Dailyclo does not charge any fees for returns.

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10. Return Shipping Costs

• For Defective Products: No costs for the customer. This applies if the product is defective, damaged during transport, or incorrectly delivered.

• For Customer Remorse (wrong order, does not fit, or not wanted): The actual cost of the return shipment will be covered by Dailyclo.

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